Troubleshooting

The member price doesn't show

1. Are you logged in as a customer with a tier? Administrators get the tier for all logged-in customers too.
2. Is the product excluded — out of stock or on backorder with the default "in stock only" rule, Never discounted, or filtered out by a tier rule? The product edit screen shows what members pay and why.
3. Clear the page cache and any CDN cache.

The price card is in the wrong place or twice

Some themes print prices with their own code. Turn off Settings → Advanced → Automatic placement and use shortcodes and blocks. For a theme on our integrations list, follow its guide.

Members see guest prices (or the other way round)

Your page cache serves the same page to everyone. Exclude logged-in users from the cache — this is the default in WP Rocket, LiteSpeed Cache and W3 Total Cache. See Page caching.

The minimum order isn't enforced

The minimum counts the subtotal after member prices, including tax when the cart shows prices with tax. Another minimum-order plugin may show its own notices; use one.

An order value step isn't applied

Steps count the order before discounts, only raise the percentage where the member discount already applies, and never apply to guests.

Texts are in English

Check the site language and your user language. Settings → General lists the loaded translation files. A file in wp-content/languages/plugins/ with missing texts can override PriceKit's; PriceKit merges its own file after it.

"Database tables missing"

Settings → Advanced → Repair database creates them again. Settings and prices are not affected.

Two copies of PriceKit

If the Free and Pro versions are both installed, a notice says which one runs. Delete the one you don't use.

Still stuck

Use the contact form or email support. Once PriceKit is on WordPress.org, Free users can also post in its support forum. Include the PriceKit, WordPress and WooCommerce versions, your theme and what you expected to see.